System Status Archive
This page provides current and archived status updates for Other
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Archived Status Alerts for Other
| Title | Description | Submitted | Resolved | |
|---|---|---|---|---|
 | Data Analytics Monthly Maintenance | Data analytics systems (Cognos and Tableau) will be unavailable for monthly maintenance Thursday evening from 8:30 PM - 10:30 PM. | 1/10/23 10:21 | 1/12/23 21:21 |
| Wordpress Outage Friday Jan 6th 7 am - 11 am | Wordpress will be unavailable on Friday, January 6th at 7 AM until 11 AM for necessary system maintenance. During this time all Wordpress sites, including Bucknell Blogs, Scholarship at Bucknell, Bucknell Courses and Clubs at Bucknell will be unavailable for viewing and updating. | 1/4/23 08:59 | 1/6/23 10:09 |
| BisonNet unavailable on 1/4/2023 | The BisonNet environment (https://bisonnet.bucknell.edu/) will be unavailable on January 4, 2023 from 7am-7pm while some maintenance is performed. Note that all BisonNet jobs will be terminated at the beginning of the outage. Thank you for your understanding and patience during this scheduled maintenance. | 1/3/23 17:24 | 1/4/23 14:29 |
| Emergency Data Warehouse Maintenance | Unfortunately, we've discovered a problem with the Data Warehouse that is causing some performance issues. To correct this problem, we'll need to perform a restart of the platform. We will be performing this restart at 8:30 PM this evening. We expect everything to be back up by 10:00. We'll notify you when it's complete. During this time, Cognos and Tableau will be largely unavailable. We'd ask that you please log out of Cognos and Tableau prior to 8:30 in order to avoid any issues. | 12/9/22 14:19 |
12/9/22 19:31
Notes... |
| Data Analytics Platform Maintenance - 12/8 | The monthly data analytics platform maintenance is scheduled for this Thursday, December 8th, from 8:30 PM to 10:30 PM. We'd ask that you please log out of Cognos and Tableau prior to 8:30 in order to avoid any issues | 12/5/22 11:08 | 12/8/22 23:00 |
| VPN Maintenance - Thursday, December 1, 2022 @ 0600 | Due to VPN issues with being able to access Internet resources, we need to perform emergency VPN maintenance on Thursday, December 1, 2022, at 0600 until 0630. This maintenance will affect the following areas: all VPN users. During this maintenance window, users may experience a brief outage while the fix is implemented. If you continue to experience VPN issues beyond this outage window, please contact the tech desk: techdesk@bucknell.edu or x77777. We appreciate your patience during this unplanned maintenance event. | 11/30/22 13:11 | 12/1/22 07:00 |
| BUTV | Service Electric Cablevision will be performing maintenance on the on-campus BUTV system on Tues, Nov 22 between 5a and 6a. Streaming service will be interrupted during that time. | 11/14/22 12:33 | 11/22/22 10:00 |
| VPN Maintenance - Saturday, November 19th between 3 AM and 6 AM | Dear Campus Community, Library and IT will be performing campus VPN maintenance from 3 AM on Saturday, November 19th until 6 AM. Examples of affected services include but are not limited to Cisco AnyConnect Software and VPN connections to campus. There will be a brief VPN outage during this time. Questions regarding this outage may be directed to Tech Support at techdesk@bucknell.edu or by calling 570-577-7777. Thank you for your understanding during this scheduled maintenance event. | 11/14/22 07:24 | 11/19/22 12:00 |
 | Cognos Unavailable | Cognos is currently not accessible, due to internet connectivity issues. We're currently working on troubleshooting. Thanks for your patience. | 11/15/22 14:43 | 11/15/22 15:01 |
 | Issues Accessing Voicemail Via Telephone | Some users are currently experiencing issues trying to access their voicemails through their campus telephone. The issue is not affecting email delivery of voicemail messages, so anyone experiencing this issue may need to listen to the email voicemail messages while our vendor troubleshoots the issue. We appreciate your patience. | 11/10/22 16:14 | 11/15/22 11:58 |
| Data Analytics Monthly Maintenance | Monthly maintenance of the data analytics platform tools. | 11/9/22 09:14 | 11/10/22 23:00 |
| Cognos - Unavailable Thursday 8:00PM-10:00PM | The Cognos reporting application will be unavailable Thursday evening, starting at 8:00PM, while single sign-on is configured. It will be down for approximately 2 hours. | 11/8/22 08:35 | 11/10/22 22:00 |
| West Branch Submissions site unavailable 11/9/2022, 7:00am-7:30am | The West Branch Submissions website (https://westbranchsubmissions.bucknell.edu/) site will be unavailable on 11/9/2022 from 7:00am-7:30am while some maintenance is performed. Thank you for your understanding. | 11/8/22 13:13 | 11/9/22 07:30 |
| Contact Center is unavailable | Contact Center is currently unavailable. We are working with our vendor to restore services as soon as possible. | 11/2/22 12:42 | 11/2/22 15:10 |
| Tableau Server Patching - Tuesday, 11/1 8:00-10:00PM | We will be applying the latest Tableau Server security update on Tuesday evening at 8:00PM to address a recently discovered vulnerability. Tableau Server and public-facing dashboards will be unavailable for approximately 1-2 hours. | 10/31/22 09:14 | 11/1/22 23:00 |
| VPN Maintenance - Friday, October 14th between 10 PM and 12 AM | Dear Campus Community, Library and IT will be performing campus VPN maintenance from 10 PM on Friday, October 14th until 11:59PM. Examples of affected services include but are not limited to Cisco AnyConnect Software and VPN connections to campus. There will be a brief VPN outage during this time. Questions regarding this outage may be directed to Tech Support at techdesk@bucknell.edu or by calling 570-577-7777. Thank you for your understanding during this scheduled maintenance event. | 10/7/22 05:50 | 10/8/22 04:00 |
| Data Analytics Platform Maintenance | September's data analytics platform maintenance is scheduled for Thursday, September 15th from 8:30 PM to 10:30 PM. We'd ask that you please log out of Cognos and Tableau prior to 8:30 in order to avoid any issues. We'll let you know when the maintenance is complete. If you have any questions, please contact a member of the Data Analytics team (Ken Flerlage, Mike Latorre, or Doug LeBlanc). | 9/15/22 13:28 | 9/15/22 23:00 |
| Etrieve Currently not available | The Etrieve Document Management Suite, Content and Central, is currently not accessible. We have escallated our issue with the icloud supprt team and hope to have this issue resolved as soon as possible. | 9/13/22 11:38 | 9/13/22 13:00 |
| Tableau Server Maintenance | In order to apply a patch, Tableau Server will be down this evening from 8:00-9:00 PM. We'd ask that you please log out of Tableau prior to 8:00 in order to avoid any issues. We'll let you know when the maintenance is complete. | 8/24/22 09:14 | 8/24/22 20:23 |
| Single Sign On Outage | Single Sign On is intermittently unavailable, possibly preventing access to various Bucknell applications. We are working to resolve ASAP. | 8/22/22 10:17 | 8/22/22 10:54 |
| Data Analytics Platform Maintenance | August's data analytics platform maintenance is scheduled for Thursday, August 11 from 8:30 PM to 10:30 PM. We'd ask that you please log out of Cognos and Tableau prior to 8:30 in order to avoid any issues. We'll let you know when the maintenance is complete. If you have any questions, please contact a member of the Data Analytics team (Ken Flerlage, Mike Latorre, or Doug LeBlanc). | 8/8/22 11:12 | 8/11/22 21:02 |
| Scan and Send, Mac Printing Issues | Dear Campus Community: Currently the Scan and Send function using departmental Canon printers on campus is not working. Follow-Me Canon printers are not affected. Library and IT is currently working to address the issue and hope to have it resolved as soon as possible. Mac users may also experience difficulties printing to departmental Canon printers. Again, Follow-Me printing is not affected. Mac users with an urgent need to print are asked to use Follow-Me printing or contact the Tech Desk for assistance. More information on Follow-Me printing can be found here: https://bucknell.teamdynamix.com/TDClient/40/LIT/KB/ArticleDet?ID=253 The Tech Desk may be reached at techdesk@bucknell.edu or by calling 570-577-7777. | 8/4/22 10:10 | 8/10/22 15:30 |
| BisonNet Unavailable on August 9, 2022 | The BisonNet environment will be unavailable on 8/9/2022 from 8am-4pm. During this time, we'll be replacing our storage system with new hardware and software. Thank you for your patience as we work to improve the environment. Please let us know if you have any questions (bisonnet@bucknell.edu). | 8/8/22 07:26 | 8/9/22 16:00 |
| Voicemail System Issues | We are currently experiencing issues with our voicemail system. At the moment, voicemails may not be delivered to your email and deleting voicemail emails may not clear the message light on your phone. We are working with our vendor on a resolution but do not yet have an ETA for when services will return to normal. For assistance accessing your voicemail on your phone, please open a ticket with the tech desk (techdesk@bucknell.edu). Thank you for your patience. | 8/3/22 10:02 | 8/9/22 10:20 |
| EDGE Unavailable | EDGE is currently unavailable due to an unplanned outage. Our technicians are working with the vendor (Cornerstone) to resolve this outage. EDGE is the faculty and staff learning management system. | 8/8/22 11:59 | 8/8/22 14:56 |