System Status Archive
This page provides current and archived status updates for Other
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Current Status
Other
Archived Status Alerts for Other
| Title | Description | Submitted | Resolved | |
|---|---|---|---|---|
 | Tech Support Ticket Messaging Down | Late last week we realized that messages sent or received through our ticketing system were not going through. Unfortunately there has been no "outward sign" of this issue in the form of error messages or bounce-back emails. We are actively troubleshooting the issue with the assistance of our vendor. In the meantime, PLEASE reach out to Tech Support if you were expecting to hear from us and have not. We can be reached at techdesk@bucknell.edu or by calling 570-577-7777. Thank you, and we apologize for the inconvenience! | 4/21/25 10:22 | 4/22/25 09:39 |
 | Links to web pages | We are currently experiencing issues with links to some online resources. These services are not down. However, you may need to use another link to reach them. For a full list, please visit: https://bucknell.teamdynamix.com/TDClient/40/LIT/KB/ArticleDet?ID=125 | 4/18/25 15:50 | 4/18/25 20:25 |
| Zoom Experiencing Issues | We are experiencing problems starting / joining a new meeting using Zoom. Their website is also down right now. Will update as soon as we have more information. Thank you for your patience. | 4/16/25 15:23 | 4/17/25 09:55 |
| mydevices.bucknell.edu | Please be advised the mydevices.bucknell.edu portal has an identified issue affecting service and we are actively working to restore access as quickly as possible. We will provide further updates as they become available, in the meantime, as a workaround - please open a ticket with the tech desk (techdesk@bucknell.edu) if you need to register a new device and include the MAC address. We can register the device for you manually. Thank you for your patience. | 4/14/25 12:53 | 4/14/25 13:19 |
| BSAFE App Login Failing | Please be advised the AppArmor engineering team has identified an issue affecting service and is actively and working to restore access as quickly as possible. We will provide further updates as they become available. | 4/4/25 09:36 | 4/4/25 11:19 |
| Several Applications unavailable | The login to several applications is down, making them unavailable. Most major applications, including Bmail, Workday, Banner, and Moodle are not affected. We're working with our vendor to restore access as quickly as possible. | 4/1/25 08:29 | 4/1/25 09:41 |
 | Tableau Server Security Patching - 3/13 8:30PM-10:30PM | Tableau Server will be unavailable this evening between 8:30PM-10:30 to apply security patches to address recently found vulnerabilities in our version of Tableau. All internal and external facing dashboards, including those accessible via the Banner 9 landing page will be unavailable during this outage window. | 3/13/25 09:29 | 3/13/25 23:00 |
| Partial campus power outage - Sun, Mar 9 | Due to a necessary repair to the electrical system on campus, there will be a partial power outage on Sunday, March 9, from 6:00 am to approximately 9:00 am. The following buildings will not have electricity other than emergency power during this date and time: Computer Center, Bertrand Library, Vaughan Literature, Marts Hall, Freas Hall, Coleman Hall, Swartz Hall, McDonnell Hall, the Weis Center, Christy Mathewson Stadium, Pascucci Team Center, Hildreth Mirza Hall, Weis Music, and Rooke Chapel. Wireless and wired network and physical telephones may experience disruptions during the outage. If you have any questions, please contact the Facilities Office at 570-577-1911. | 2/27/25 12:03 | 3/8/25 12:00 |
| Webprint is unavailable | Webprint and the FollowMe printers are currently unavailable. We are working to resolve the service as quickly as possible. | 3/5/25 15:25 | 3/7/25 10:29 |
 | VPN | VPN service is restored. Please note there are updated instructions for authenticating with DUO which can be found here (scroll down to the DUO section): https://bucknell.teamdynamix.com/TDClient/40/LIT/KB/ArticleDet?ID=300 | 2/27/25 15:38 | 3/6/25 21:52 |
| Etrieve is unavailable this morning | Due to an issue with the system, Etrieve is not available. Our vendor, Softdocs is working to fix the issue as quickly as possible. | 2/28/25 08:34 | 2/28/25 09:12 |
| Etrieve Unavailable | Etrieve is currently unavailable. We are working with the vendor to restore access. | 1/23/25 08:39 | 2/7/25 15:04 |
| Etrieve Content and Central unable to log in | A fix has been identified and being deployed. Users should begin seeing access restored within 15 minutes. | 2/7/25 14:11 | 2/7/25 14:31 |
| TMA - maintenance work order system | The maintenance work order system used by Facilities, TMA, will be unavailable on Jan 7 while it is upgraded to the most recent version. For urgent maintenance requests on Jan 7, please call the Facilities office at x71811. Please hold non-urgent requests until the following day. Upon completion of the upgrade, the maintenance work request form will move to a new web address. Please be sure to delete any personal bookmarks you've saved to the current work request form and create a new bookmark to the new form on or after Jan 7. | 12/11/24 08:22 | 1/7/25 13:06 |
| Bucknell mobile app upgrade | The Bucknell mobile app will receive a major upgrade to the user experience and the set of other Bucknell systems and websites to which it provides links on Tues, Jan 7 @ 8a. No user action is required and no service interruption is expected. You can install the Bucknell mobile app to your mobile device from either the Apple or Android stores. The Bucknell mobile app experience can also be accessed via any supported web browser by visiting: https://campus.bucknell.edu/ | 12/5/24 07:38 | 1/7/25 10:27 |
| Zoom Phone-Unable to send SMS messages | We are currently unable to send SMS messages using Zoom Phone. We are receiving an error message with a red circle and a white exclamation point with the message 'Message could not be sent.' Receiving SMS messages in Zoom Phone is working. We are working with Zoom to resolve the issue. | 12/21/24 09:20 | 12/28/24 08:09 |
| Etrieve will be down on 11/25 from 9:00 PM to 11:00 PM | Please be advised that Etrieve will be down on Monday, November 25th, from 9:00 PM to 11:00 PM for scheduled maintenance. We recommend that you plan accordingly and avoid any critical tasks during this maintenance window. | 11/24/24 17:53 | 11/26/24 01:00 |
| BisonNet issues | We are currently working to resolve a BisonNet hardware issue. The system is presently running, but may see further outages as we continue to work through the problem. | 11/25/24 09:35 | 11/25/24 18:34 |
| CS Gold Unavailable Wednesday Morning | CS Gold, which handles monetary transactions affecting systems such as laundry and color printing on campus, will be unavailable from 7:00 a.m. to 9:00 a.m. Wednesday, November 13, while maintenance is being performed. Campus dollars will also not be able to be added to accounts during this time. We thank you for your understanding during this scheduled maintenance period. | 11/12/24 14:57 | 11/13/24 09:00 |
| Message Center - Unable to post a new message. | We are unable to post a new message in Message Center at this time. Also, Daily Digest email this morning had no messages. We are looking into these issues and working to resolve them ASAP. | 11/11/24 09:27 | 11/11/24 13:53 |